Administrative Complaints Management

General Information – Administration Action Complaints Process

Council has a complaints management policy to ensure all complaints are dealt with in a fair and efficient manner.

The complaints process is not to be used to report an issue to Council.  If you wish to report an issue, please contact our Shire Office on 07 406800 or E: council@aurukun.qld.gov.au.

If you require further information about the complaint management process, download the:

Administrative Complaints Fact Sheet

Administrative Complaints Action Policy

To lodge a complaint, click on this link after reading the information below to view and print out the complaints form.

A Council officer may contact you to discuss your concerns or to ask for further information.  Council will respond to your complaint, giving the reasons for its view.

Privacy Notice:  The information you supply via the online form will be used for the purpose of responding to your complaint.  The collection of this information is authorized by the Information Privacy Act 2009. Your personal details will only be provided to the relevant Council Officer for investigation purposes, and will not be disclosed to any third party unless you have given your permission or Council is required to do so by law.  You may apply to access this information on the appropriate form obtainable from Council’s website at any time